The Customer Success Representative is responsible for developing
customer relationships that promote retention and loyalty, ultimately improving
customer lifetime value and reducing churn.
The customer success representative is the first port of call for
customers and should be the internal advocate for the customer working with the
various teams to ensure quick resolution of customer issues and provide
suggestions on how the customers experience can be further optimized based on
analysis of the issue log or customer requests.
Responsibilities
- Identify and
assess customers’ needs to achieve satisfaction
- Build
sustainable relationships and trust with customer accounts through open
and interactive communication
- Provide
accurate, valid and complete information by using the right methods/tools
- Meet
personal/customer service team sales targets and call handling quotas
- Handle
customer complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution
- Keep records
of customer interactions, process customer accounts and file documents
- Follow
communication procedures, guidelines and policies
- Take the
extra mile to engage customers
Qualification
- Proven
customer support experience or experience as a Client Service Representative
- Strong phone
contact handling skills and active listening
- Familiarity
with CRM systems and practices
- Customer
orientation and ability to adapt/respond to different types of characters
- Excellent
communication and presentation skills
- Ability to
multi-task, prioritize, and manage time effectively
- Must be
resident in Ogun State, Nigeria
About
Moniepoint
Moniepoint is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Method
of Application
Interested and qualified applicants should follow
the link below to submit CV and application letter.
Location: Ogun State (Hybrid)
Application
Deadline: Not
Specified
>> CLICK HERE TO APPLY ONLINE